Platform-based customer agility: An integrated framework of information management structure,capability, and culture     

《International Journal of Information Management》2021

Platform-based customer agility is the ability to leverage the voice of the customer on a platform to achieve market intelligence and to explore competitive action opportunities. Prior studies have indicated the critical role of customer agility in enabling the survival and prosperity of contemporary organizations in a turbulent business environment, although how to develop this capability is not answered. The current research attempts to fill this theoretical gap. Drawing on the information management literature, we propose an integrative information management framework to investigate the process of developing customer agility. By conducting a case study of a leading e-commerce platform in China, we identify three types of platform-based customer agility (i.e. reactive customer agility, proactive customer agility, and coactive customer agility) in different phases of the growth of the platform. Furthermore, a process model is developed from the case study. It shows that platform-based customer agility is achieved by establishing information management structure, developing information management capability, and instilling information management culture. This study contributes to the knowledge on customer agility and information management. Detailed recommendations are also provided for potential practitioners.  相似文献   

中国B2C电子商务中消费者信任前因的实证研究   总被引：3，自引：0，他引：3       下载免费PDF全文

邵兵家  孟宪强  张宗益 《科研管理》2006,27(5):143-149

网上信任危机限制了消费者进行在线交易,提高消费者对在线公司的信任度是促进中国B2C电子商务发展的重要途径。论文对影响中国消费者对在线公司信任的因素进行了实证研究。研究发现,网站隐私保护与安全控制措施及政策、公司的规模与品牌是最重要的因素,消费者个体特征和公司网站的易用性等品质因素对信任没有显著影响。公司应该在安全技术及政策、规模以及知名度等方面采取措施来提高消费者对在线公司的信任度。  相似文献   

论我国电子商务发展战略   总被引：7，自引：0，他引：7  

石岩 《现代情报》2005,25(8):38-39,43

文章从政府和企业两个不同层面，对适合我国国情且与国际接轨的电子商务发展战略与模式进行了研究和探讨，并时我国电子商务的发展前景进行了预测和展望。  相似文献   

全新研发理念下国家重点专项的管理创新 ——以国家重点研发计划"战略性先进电子材料"重点专项为例     

杨斌 《科技管理研究》2020,40(11):177-183

以国家重点研发计划“战略性先进电子材料”重点专项为例,总结介绍在“全链条设计,一体化部署”研发  相似文献   

高校图书馆电子资源体系的构建战略   总被引：8，自引：0，他引：8  

崔红伟 《现代情报》2007,27(3):125-127

高校图书馆应根据图书馆整体发展的规划,合理配置印刷型馆藏和电子馆藏,通过选择电子资源的采购方式、开发网络资源、系统整合等方面建设高校图书馆的电子资源体系。  相似文献   

论电子文献的劣势特点   总被引：11，自引：0，他引：11  

姜玉明 《情报科学》2003,21(11):1176-1178

新型的文献类型——电子文献，正以纸质文献无可比拟的优势而迅速地发展着，已呈现出与纸质文献平分秋色之势。然而，电子文献并非尽美，全无劣处。当人们将更多的目光投向这一新型文献的优势特点时，理性告诉人们，也不应忽视其与生俱来的劣势特点。研究其劣势特点，对于图书情报部门，搞好电子信息资源的利用，扬长避短，同样具有非常现实的指导意义。  相似文献   

Factors influencing electronic health record adoption by physicians: A multilevel analysis     

《International Journal of Information Management》2016,36(3):258-270

In Canada, the healthcare system remains paper-laden, and EHR adoption by physicians lags behind many other industrial countries. Recent reviews identified individual and organizational factors as having the most important influence on EHR adoption and proposed taking a multidimensional perspective to study these adoption determinants. However, most studies have focused on physician EHR adoption measured at the individual level.ObjectivesFirst, we used a multilevel regression model to assess whether organizations' characteristics influenced physician behavioral intention to use EHR. Second, we sought to identify individual and organizational factors that explain physician intention.MethodsWe conducted a prospective cross-sectional study among physicians in 49 primary healthcare organizations in four regions of the province of Quebec (Canada). We first analyzed relationships between individual and organizational variables and intention. Second, we performed multilevel modeling to explore organizational characteristics' impact on physician intention to use EHR.Results278 completed questionnaires were returned from the 31 organizations that had at least 5 participants (response rate: 39.8%). Questionnaires showed satisfactory psychometric properties. The multilevel modeling found no significant overall influence of organizational level on physician intention to use EHR. Second, six of the individual level constructs had a positive and strongly significant impact on physician intention.ConclusionIn the Quebec context, organization-level seems to have no significant impact on EHR adoption by physicians. Hence, particular strategies are more likely to succeed if they target individual physicians rather than organizations.  相似文献   

社会化电子商务平台的设计研究     

吴菊华  徐梦  莫赞  廖诺 《现代情报》2016,36(5):117-122

社会化电子商务快速发展,导致社会化电子商务平台设计特征发生变化,目前迫切需要改进社会化电子商务平台的设计。本文通过引入设计科学理论,在归纳社会化电子商务的设计特征过程中识别到一些管理方面的设计特征,因此在原有的社会化电子商务设计模型的基础上加入管理层,提出涵盖个人、会话、社区、商务和管理层的新社会化电子商务设计模型。本文依据新社会化电子商务设计模型分析唯品会的设计特征,结果表明其在会话层、社区层、管理层的部分设计特征还不完善。本文对企业管理者如何设计B2C社会化电子商务平台提供了一定的启示。  相似文献   

An empirical investigation of information sharing behavior on social commerce sites     

《International Journal of Information Management》2016,36(5):686-699

Social commerce sites (SCSs), a new model of social media, provide fertile ground for customers to communicate their opinions and exchange product- or service- related information. Given the significant opportunities related to the use of social media data for customers’ insight, we explore the factors driving information sharing behavior on SCSs. In this paper, we propose and empirically test a comprehensive theoretical model for customer information sharing behavior through analysis of online survey data as well as network and behavioral usage data of over four months from 1177 customers in a SCS. The research model was empirically validated with the use of both subjective and objective data in a longitudinal setting. Our results show that customer information sharing is influenced by both individual (i.e., reputation and the enjoyment of helping others) and social capital (i.e., out-degrees’ post, in-degrees’ feedback, customer expertise and reciprocity) factors. This study contributes to the existing literature by highlighting the role of directed social network in customer information sharing behavior on SCSs. We believe that the results of our study offer important insights to the IS research and practice.  相似文献   

C2C网上交易中感知风险与第三方支付担保服务使用     

邵兵家  吴传淑  许博 《软科学》2007,21(5):45-48

通过理论分析确定了感知风险及第三方支付担保服务采用的影响因素,通过自行设计开发的基于Web具有决策支持功能的C2C模拟实验系统来收集数据并对此进行了验证。研究结果表明卖方信誉、待售商品价格以及买方风险态度等因素对感知风险有积极影响,感知风险会影响网络交易者对第三方支付担保服务的使用意向。  相似文献